Home » Action, Ideas
22 November 2010, 3:00 pm 61 Comments

News: Amtrak Responds to Discriminatory WiFi Charges

This post was submitted by Zack Rosen

A couple weeks ago I wrote a post complaining about Amtrak’s blanket categorization of The New Gay as an “adult” website to be blocked, even though other websites with similarly frank discussions of straight issues were allowed. Amtrak’s  Marketing Communication Specialist Mark Mastro, who is also gay,  left the following comment that I thought was a nice way to continue the discussion. You can see Mark’s response below.

Dear Zack,

I was notified of your recent blog regarding your experience on Acela Express and your attempts to access The New Gay. Normally, all communications to passengers come through our Customer Relations Department; however, in your case I have asked that I be able to contact you directly.

I am actually one of the team members directly responsible for the launch of AmtrakConnect Wi-Fi in-station and on-board Acela Express. I am responsible for not only the marketing you see, but also for the continued development of on-board content provided through our Wi-Fi.

As a company, we absolutely agree with you that The New Gay does not fall under the category of “adult content”. I can tell you with absolute conviction this is not a site we set out to censor. Unfortunately, something is occurring with the automatic content filtering system we are using and we are attempting to determine why it is randomly blocking sites such as this. I can assure you many gay sites are not blocked, but regrettably some have fallen victim to the filter. When made aware of these situations, we have taken immediate action to unblock them, as has been done in the case of The New Gay. As of today, this site is now accessible. I will be going down to a trainset later this afternoon to confirm that my remote whitelisting has taken effect. To help resolve the problem longer term, we are in discussions with the outside company who supplied our content filter to see how they can help us to reduce the number of these occurrences as we move ahead.

You may find it reassuring that, as one of the main people responsible for onboard content filtering, I am myself a gay man who agrees we should not be unnecessarily censoring legitimate sites such as The New Gay. We appreciate your feedback, as it helps call attention to problems such as this so we can rectify the situation.

Regarding censorship, while in-station or on-board Acela Express we will continue to block access to true pornographic sites, whether heterosexual or homosexual, as this is a public network. I’m sure you can understand our need to block this level of content so that we can provide the best environment for all passengers. Many public Wi-Fi networks typically will do the same.

I sincerely hope with this further explanation, you will travel with Amtrak again. The issue you experienced is due to a technical glitch and not due to any social policies adopted by the company. The accepting environment and social policies adopted within Amtrak allow me to be 100% open about my sexuality without any fears of repercussions. We hope to have the problem rectified soon, and although there will always be the occasional site that slips through our fingers, we promise to be vigilant in continuing to monitor the situation.

Sincerely,

Mark Mastro


First time here? See what we're all about... Get involved... Send us a tip!...
Related Posts Plugin for WordPress, Blogger...

61 Comments »

  • Petey Pablo said:

    Perhaps the original post should have waited . As it stands now, it seems a little hasty… I have been places that ban towleroad, joemygod, TNG, etc. but have accessed some obscure porn sites. Having ‘gay’ in the URL doesn’t help as that’s probably the first thing they block for. Broad? yes… but 90 percent of the sites i’ve seen that have ‘gay’ in the URL are actually porn.

    Next time, save the invective until you have at least 1 ounce of solid investigation behind you. by which i mean contact with the company. With so many automated technological filters in our lives, it’s best not to jump to published conclusions before you know the facts.

  • oddboyout said:

    Why filter any sites at all?

  • tjhqh.com said:

    Hey! I know this is kinda off topic but I was wondering if you knew where I could find a captcha plugin for my
    comment form? I’m using the same blog platform as yours and I’m having trouble finding
    one? Thanks a lot!

  • dofus hack download said:

    Hi there! I could have sworn I’ve been to this web site before but after
    going through some of the posts I realized it’s new to me.
    Anyways, I’m definitely happy I came across it and I’ll be book-marking it and checking
    back frequently!

  • Geneva said:

    Normally I do not learn post on blogs, but I wish to say that this write-up very compelled me to take a look at and
    do so! Your writing taste has been amazed me. Thanks, quite nice
    post.

    Here is my webpage … window 8 activation key – Geneva -

  • ショルダー アウトレット said:

    Have you ever considered writing an e-book or guest authoring on other websites?
    I have a blog centered on the same information you discuss and would love to have you share some
    stories/information. I know my audience would appreciate your
    work. If you are even remotely interested, feel free to send me an e mail.

    Also visit my webpage :: ショルダー アウトレット

  • 検査合格 正規品 said:

    Hi there, just became alert to your blog through Google, and
    found that it’s truly informative. I’m gonna watch out for brussels.
    I will be grateful if you continue this in future. Many people will be
    benefited from your writing. Cheers!

    my site: 検査合格 正規品

  • pokemon x Et y gratuitment said:

    Good day people in this video tutorial Now i am going to display u getting a free minecraft premium accunt in 5 mins.
    Now i’m certainly not likely to write the website below considering u can see it in the video.

    This is a simple short training which takes a lot more than A minute of your time.
    So if you really are a fan of minecraft and you want a premium
    account, you can get this finally !

    This kind of Web-site Gives you free minecraft premium accounts.
    If you really want a minecraft premium account
    for free go to this, and follow the short
    training, it’s guaranteed that you’ll 1 operating account.
    You might make use of that minecraft premium account in
    tekkit, bukkit and vanilla server. It’s awesome.

    My webpage … pokemon x Et y gratuitment

  • free vps said:

    Choosing your web host depends on making a decision between Windows and Linux hosting.
    Keeping with time, a lot of time and effort goes into
    hosting a yard sale. Scan the computer using on-demand scanner such as Ad-Aware, Emsisoft, MBAM,
    SUPERAnti – Spyware, Spybot-S&D or Windows Defender, or simply run an
    online virus scan.

    My homepage :: free vps

  • buy youtube views said:

    If you are going for most excellent contents like myself,
    simply visit this site every day as it gives feature
    contents, thanks

  • buy youtube views said:

    It is not my first time to pay a visit this web page,
    i am visiting this site dailly and obtain good information from here
    all the time.

  • pokemon x et y rom pokemon x and y rom pokemon x et y rom telecharger said:

    Fantastic website you have here but I was curious if you
    knew of any discussion boards that cover the same topics discussed here?
    I’d really love to be a part of community where I can get responses
    from other experienced individuals that share the same interest.
    If you have any recommendations, please let me know.

    Many thanks!

  • 秋冬 ウォーキングシューズ 正規品 said:

    It is appropriate time to make some plans for the future and it is time to be happy.
    I’ve read this post and if I could I want to suggest you few interesting things or tips.
    Maybe you could write next articles referring to this
    article. I desire to read more things about it!

    Here is my weblog … 秋冬 ウォーキングシューズ 正規品

  • webpage said:

    Pretty! This has been a really wonderful article.

    Thanks for providing these details.

    Also visit my web blog … webpage

  • http://Www.youtube.com/watch?v=rOqQU1VQmbo said:

    Hi there I am so grateful I found your site, I really found you by error, while I was looking on Google for something else, Anyways I am here now
    and would just like to say thanks for a fantastic post and a all
    round interesting blog (I also love the theme/design),
    I don’t have time to read through it all at the moment but I have bookmarked it and also included
    your RSS feeds, so when I have time I will be back to read
    more, Please do keep up the great jo.

    Here is my website :: Vpn (http://Www.youtube.com/watch?v=rOqQU1VQmbo)

  • paper flowers mulberry said:

    Wow, this paragraph is pleasant, my younger sister is analyzing these kinds
    of things, therefore I am going to convey her.

  • juegos said:

    After I originally left a comment I seem to have clicked on the -Notify me when new comments are added- checkbox and now each time a comment is added I receive four emails
    with the same comment. There has to be a way you are able to remove me from that service?
    Thanks a lot!

  • 2013 Black Friday Phone & Cell Phone Ads said:

    Yesterday, while I was at work, my sister stole my iphone and tested to see
    if it can survive a 25 foot drop, just so she can be a youtube sensation.
    My iPad is now destroyed and she has 83 views.

    I know this is totally off topic but I had to share it with someone!

  • todogemmawardcomes said:

    Thanks for finally talking about > The New Gay

  • pc service said:

    Wow, this paragraph is fastidious, my younger sister is analyzing
    such things, so I am going to let know her.

  • web site said:

    Regardless of the one you choose, your surgery will last anywhere from
    one hour to five hours. Medical Tourism in India is one of the best places
    for international Patients to come and get them Low cost Body Lift surgery
    in India. I agree that the fabric is not as
    soft as a lot of the others, but I used a promo code that I found online and only had to pay the $8.

  • web page said:

    I have learn several excellent stuff here. Certainly price bookmarking
    for revisiting. I wonder how much effort you put to create
    this sort of fantastic informative web site.

  • criminal background check said:

    If you wish for to get a great deal from this paragraph then you
    have to apply these methods to your won website.

  • http://bestgerberpocketknife.bravesites.com said:

    Buck knives as a company, has worked together with other celebrated
    producers and still produces the best array of knives in the globe.

    Familiarize yourself with a little more about the tools prior to making a
    decision. There are a number of different styles of knife sharpeners.

  • Ingrid said:

    of course like your web site but yyou have tto
    take a look at the spelling on quite a few of yojr posts.
    Several of them are rife with spelling issues and I to
    find it very bothersome to tell tthe reality however I will
    definitely come back again.

  • bitcoin generator said:

    Hi mates, fastidious piece of writing and fastidious urging commented here, I am genuinely enjoying by these.

  • website said:

    hello!,Ι lіke your writing verу so much! perсentage ωe
    keep up a correspondence eхtra approximately your articlе on AΟL?
    I reԛuire a specialist on tnis area to unravel my pгoblem.

    Maybe thаt is you! Looking ahead to look you.

  • christian cute facebook covers tumblr said:

    Qualigу posts is the main to attract the people to visit the website, that’s what this site is providing.

  • sbobet said:

    Nice blog here! Also yоur site loads up very fast! What
    host are yоu using? Can I get уour affiliate link to
    your host? I wish my site loаԁed up as quickly as youгs lol

  • StopTheClots said:

    What i don’t realize is in truth how you’гe nοt aсtually а lot morre ωell-appreciated thаn you might be nоw.
    You are sо intelligent. Үou recognize thuѕ significantly ωith regаrds
    toо this matter, mаde me individually bеlieve it fdom sso mаny varied
    angles. Ӏts lіke women anԁ men агe not fascinated unlеss it is
    something to do with Laddy gaga! Youur οwn stuffs nice.
    Αlways deal with іt up!

  • villa rental said:

    Do you have a spam problem on this blog; I also am
    a blogger, and I was wondering your situation; we have developed some nice procedures and
    we are looking to trade strategies with others, be sure to shoot me an e-mail if interested.

  • Http://Nitrowarez.com said:

    Having reasd this I thought it was ratber enlightening.
    I appreciate you taking the time and effort to put this content together.
    I once again find myself spending way too mjch timee both reading and commenting.
    Butt so what, it was still worthwhile!

  • http://www.homeandcarinsurancequotesonline.com said:

    It’s appropriate time to make some plans for the longer
    term and it’s time to be happy. I have learn this submit and if I
    may I wish to counsel you some interesting things or suggestions.
    Maybe you could write next articles referring to this article.

    I wish to read even more things about it!

  • duct tape ascii Art instructions For kids said:

    What’s up Dear, are you truly visiting this site daily, if so then you will absolutely
    take nice experience.

  • mountain time said:

    ‘ After graduating from college, Einstein did not look for a job linked to his field, physics.

    According to Alexandra Juhasz, professor of media studies at California’s Pitzer College and one in the
    course facilitators, approximately 300 students have enrolled in the course, which falls within the
    Fem – Tech – Net rubric ‘Dialogues on Feminism and Technology.
    The Kaynbred account on Wikipedia was active between August 2009 and February
    2010, along with the user seemed fixated on articles about mass
    killers, like Kip Kinkel and Richard Farley.

  • smslåN said:

    In order to find a specific company that does not require you to have your paychecks
    deposited and that cash also electronically into that particular
    bank. If you apply for the loan more than a little difficult.
    Depending upon the fact whether you wish to provide a security or not, they can deal with their own financial emergencies when they arise.

    The Consumer Finance Association, cash which represents some of the drawbacks of the Texas payday loans are advances against.

    My homepage – smslåN

  • http://collettevigano.edublogs.org said:

    Your way of explaining all in this article is really nice, all be capable of
    without difficulty know it, Thanks a lot.

  • hasimamla34.tumblr.com said:

    Hi there to every body, it’s my first go to see of this website; this website contains remarkable and truly
    fine material in support of visitors.

  • how to get a free iphone 5 no surveys or offers said:

    Hi! I know this is kind of off topic but I was wondering if you knew where I could locate
    a captcha plugin for my comment form? I’m
    using the same blog platform as yours and I’m having problems finding
    one? Thanks a lot!

  • free iphone 5 ringtones said:

    Hi, yup this piece of writing is actually nice and I have learned lot of things from it on the topic of blogging.
    thanks.

  • frank kern mass control pdf said:

    I was taking psychology in college and we studied the criteria to be anti social
    and Frankie had just about all those traits.
    The catchy song I Won’t Dance was originally written for a now forgotten musical called Three Sisters.
    One of the catchiest tunes from Kern’s 1927 musical Show Boat is Life Upon the Wicked Stage.

    Have a look at my web site frank kern mass control pdf

  • gratis casino penger said:

    This piece of writing presents clear idea in favor of the new people of blogging, that truly how
    to do blogging.

  • Shayna said:

    I thbink this is among the most important info for me.
    And i am glad reading your article. But should remark on few general things, The web site style is wonderful, the articles is really great : D.
    Good job, cheers

    Also visit mmy web site – email hosting advice [Shayna]

  • ropa de bebe online said:

    hi!,I love your writing very so much! proportion we keep up a correspondence extra approximately your post
    on AOL? I require a specialist on this house to solve my problem.
    Maybe that is you! Taking a look forward to look you.

  • hill climb racing cheats said:

    It’s impressive that you are getting thoughts from this post as
    well as from our dialogue made at this place.

  • rea said:

    Good day! This iss my firs visit tto yor blog!
    We are a collection off volunteers and starting a new project
    in a community in the same niche. Your blog provided us beneficial information
    tto work on. You have done a outstanding job!

  • หนัง XXX ออนไลน์ said:

    I want to to thank you for this great read!!
    I absolutely loved every bit of it. I have got you bookmarked to look at new stuff you
    post…

  • Hearthstone cheats said:

    What’s up, after reading this remarkable article i am also happy to share my
    knowledge here with friends.

  • google said:

    If there are more than 3 that are all around the
    same number of searches then you have a decision to make.
    If you are utilizing a Word – Press blog, then you are aware of the different plugins available.
    Perhaps it’s better not be using these social networks, they say they keep people connected, but
    only in a virtual world, it probably prevents a lot of people from going outside and really connecting.

  • appetite suppressant said:

    They made use of the exact same innovative science to create Adiphene as they did Phen375, and this wound up developing a fantastically safe, unbelievably effective dietary fat burning supplement that other business envy.
    This alone offers it some credit score as a authentic contender within the eating regimen complement arena; at the moment oversaturated with poor high quality diet products.
    One of the essential explanations why numerous
    hyper-propelled individuals never appear to realize their weight
    loss objectives on time is Emotional Eating.

  • Minda said:

    She, however, said of the client. This kind of equipments and techniques
    needed contractor to reclaim materials from the work.
    The organization would be to check our youtube channel often for entertainment.
    Dimensional Roofing is the reason that it
    is so powerful that they will be done by the cleaning agency.

    You may also be worth the risk could cost more than freedom with its future use.
    Such agreements are an artist as well as the project has been highly successful in life and beautify.

    Take a look at my page; web page [Minda]

  • Adrianna said:

    Painting home yourself is, provide after the job at
    hand is covered. Ultimately, when dealing with contractors.
    This might also require a contractor who was focusing on one.

    We at HNS provide you as an SEO Expert. No matter whether you’d relatively stick
    with flat paint suddenly become light headed and lose less than they can get the job
    for yourself. The key is to provide to you?

    Here is my weblog: homepage (Adrianna)

  • Free Karmaloop Codes said:

    Thanks for sharing your thoughts onn elle fashion. Regards

    Feel free to surf to my webpage – Free Karmaloop Codes

  • hearthstone hack said:

    Someone essentially help to make significantly posts I
    would state. This is the very first time I frequented your web page and so
    far? I amazed with the analysis you made to create this actual put
    up extraordinary. Magnificent task!

  • dailyreup.com said:

    really love the post

    my blog post – Top 5 Brands on Karmaloop (dailyreup.com)

  • pick 4 lotto said:

    Wonderful article! We will be linking to this grezt content on our website.
    Keeep up the good writing.

    my web-site: pick 4 lotto

  • sell your jewelry in phoenix az said:

    There’s definately a great deal to know about this subject.
    I love all of the points you have made.

  • descarga said:

    Como habrás notado, me he quedado leyendo hasta el último
    de los artículos que escribiste. Espero que esto te sirva como motivación de que
    estás haciendo un trabajo muy bueno. A nivel personal, soy amante de los buenos textos y me gusta
    proseguir a las personas que poseen las habilidades de comunicar experiencias
    a través de las palabras. Por ello te dejo este comentario y para cerrar quisiera decirte
    que me ha encantado poder llegar a tu sitio. En hora buena!

  • gender scan 18 weeks 4d baby ultrasound said:

    Keep this going please, great job!

    Feel free to surf to my webpage gender scan 18 weeks 4d baby ultrasound

  • Antje said:

    A longer school bus warranty on his innocence.
    Whatever kind of work; does it involve some different trades such as fountains and waterfalls etc.

    Here is my web site: homepage; Antje,

  • Janina said:

    I was curious if you ever considered changing the layout of your website?

    Its very well written; I love what youve got to say.

    But maybe you could a little more in the way of content so people could connect with it better.

    Youve got an awful lot of text for only having 1 or two pictures.
    Maybe you could space it out better?

Leave your response!

Add your comment below, or trackback from your own site. You can also subscribe to these comments via RSS.

Be nice. Keep it clean. Stay on topic. No spam.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

This is a Gravatar-enabled weblog. To get your own globally-recognized-avatar, please register at Gravatar.